Agreement to Terms
By accessing or using the website located at focus-scale.com (the "Site") or any services offered by Focus + Scale Co, LLC ("Focus+Scale," "we," "us," or "our"), you agree to be bound by these Terms of Use. If you do not agree, please do not use the Site.
These Terms apply to all visitors, leads, clients, and others who access the Site or engage with our services.
Scope of Services
Focus+Scale provides HubSpot implementation, marketing operations, and revenue operations (RevOps) consulting services to B2B companies and nonprofits. Services are provided under separate written agreements (Statements of Work or Service Agreements) and these Terms do not modify those agreements.
Nothing on this Site constitutes a binding offer of services. Engagements are confirmed only upon execution of a written agreement and receipt of any required deposit or payment.
Ownership of Content
All content on this Site, including but not limited to text, graphics, logos, assessments, templates, and downloadable resources, is the intellectual property of Focus + Scale Co, LLC or its licensed contributors, and is protected by applicable copyright and trademark law.
- You may not copy, reproduce, distribute, or create derivative works from Site content without our express written permission.
- The Focus+Scale name, logo, and primary tagline ("Focus on what matters. Scale what works.") are proprietary brand assets and may not be used without authorization.
- Resources downloaded from this Site (such as the Growth Gap Report) are licensed for your internal business use only and may not be resold or redistributed.
Acceptable Use
You agree not to use the Site or its resources to:
- Violate any applicable law or regulation
- Transmit spam, unsolicited messages, or harmful code
- Scrape, crawl, or extract data from the Site via automated means
- Impersonate Focus+Scale, its team members, or any other person or entity
- Attempt to gain unauthorized access to any part of the Site or its infrastructure
Third-Party Platforms
Our Site and services use third-party platforms including HubSpot (CMS, CRM, and marketing tools), ClickUp (project management), and others. Your use of those platforms is subject to their respective terms of service and privacy policies. Focus+Scale is not responsible for the practices or content of third-party platforms.
Limitation of Liability
The Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. Focus+Scale does not warrant that the Site will be error-free, uninterrupted, or free of viruses or other harmful components.
To the fullest extent permitted by law, Focus + Scale Co, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or services, even if advised of the possibility of such damages.
Changes to These Terms
We reserve the right to update these Terms of Use at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
Jurisdiction
These Terms are governed by the laws of the State of Michigan, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of competent jurisdiction in Michigan.
Questions About These Terms
Focus + Scale Co, LLC
Michigan, United States
Website: focus-scale.com
Email: hello@focus-scale.com
Our Commitment to Privacy
Focus + Scale Co, LLC ("Focus+Scale") is committed to protecting the privacy of visitors, leads, and clients who interact with our website and services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
By using focus-scale.com, you consent to the data practices described in this policy.
What We Collect
We collect information in the following ways:
Information you provide directly:
- Name and business email address (via forms, assessments, or contact requests)
- Company name, job title, and business context shared during intake or discovery
- Communications sent to us via email or contact forms
Information collected automatically:
- Browser type, device type, and operating system
- IP address and general geographic location
- Pages visited, time on site, and referral source
- Form interaction and assessment completion data
Purpose of Collection
We use the information we collect to:
- Respond to inquiries and schedule discovery calls
- Deliver requested resources (such as Growth Gap Report results)
- Send relevant follow-up communications and educational content
- Improve the Site experience and our service offerings
- Comply with legal and contractual obligations
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Marketing & Outreach Emails
If you submit a form on our Site or engage with our assessments, you may receive follow-up emails related to your inquiry or the resource you requested. Each email will include an unsubscribe option. You may opt out at any time.
We use HubSpot as our CRM and email platform. Email activity (opens, clicks, replies) may be tracked to help us send more relevant follow-ups. This tracking is standard practice in B2B marketing and can be disabled by turning off image loading in your email client.
Cookies and Site Analytics
Our Site uses cookies and similar tracking technologies to understand how visitors interact with our content. This includes:
- HubSpot tracking cookie: identifies returning visitors and associates form submissions with browsing activity
- Analytics cookies: used to measure page performance, traffic sources, and visitor behavior (no personally identifiable data is shared with analytics providers)
- Session cookies: temporary cookies that expire when you close your browser
You may disable cookies in your browser settings. Note that doing so may affect the functionality of certain Site features.
How Long We Keep Your Data
We retain contact records in HubSpot for as long as they are relevant to an active or potential business relationship. If you request deletion of your data, we will remove your record from our active CRM. Residual data may remain in backup systems for a limited period.
Client project data is retained for the duration of the engagement and for a reasonable period thereafter for legal and recordkeeping purposes.
Platforms We Use
We use the following third-party services that may process data on our behalf:
- HubSpot: CRM, website hosting, email marketing, and form capture
- Google Workspace: virtual meetings, email, storage, and calendar
- ClickUp: client project management and internal operations
- Google Analytics or similar: site traffic and behavior analysis
Each of these providers maintains their own privacy policies and data processing agreements. We select providers who meet reasonable data protection standards.
Access, Correction & Deletion
Depending on your location, you may have rights regarding your personal data, including:
- The right to access the information we hold about you
- The right to correct inaccurate information
- The right to request deletion of your data
- The right to opt out of marketing communications at any time
To exercise any of these rights, contact us at hello@focus-scale.com. We will respond within a reasonable timeframe.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will be updated accordingly. We encourage you to review this page periodically.
Privacy Questions
Focus + Scale Co, LLC
Michigan, United States
Website: focus-scale.com
Email: hello@focus-scale.com
No Guarantee of Results
The content on this Site, including assessments, reports, frameworks, case studies, and educational resources, is provided for informational purposes only. While we draw on real client experience and industry expertise, results described or implied on this Site are not guaranteed.
Every business has unique systems, data, and operational context. Outcomes from a HubSpot implementation, RevOps engagement, or marketing operations project will vary based on your organization's specific circumstances, resources, and commitment to implementation.
Professional Advice Disclaimer
Nothing on this Site constitutes legal, financial, tax, or accounting advice. Focus+Scale provides marketing operations and revenue operations consulting services only. You should consult qualified legal, financial, and tax professionals for advice specific to your situation.
Client Results
Any client results, case studies, or testimonials referenced on this Site represent individual outcomes and are not necessarily typical. We share these examples to illustrate what is possible, not to imply that every client will achieve similar results.
Client details may be anonymized or used with permission. Metrics shared reflect the conditions, scope, and timeline specific to each engagement.
Independent Consultancy
Focus+Scale is an independent consulting firm. We work extensively with HubSpot products and may hold HubSpot partner or certification status, but we are not employees or agents of HubSpot, Inc. HubSpot is a registered trademark of HubSpot, Inc. References to HubSpot on this Site are for descriptive purposes only.
Agency & White-Label Services
Focus+Scale provides services to agencies on a white-label basis. In these arrangements, the end client may not be aware of Focus+Scale's involvement. All such engagements are governed by written agreements with the contracting agency. Focus+Scale maintains the same standard of care and confidentiality regardless of the engagement structure.
Third-Party Links
This Site may contain links to third-party websites, tools, or resources. These links are provided for convenience and informational purposes only. Focus+Scale does not endorse and is not responsible for the content, accuracy, or practices of any linked third-party sites.
Questions
Focus + Scale Co, LLC
Michigan, United States
Website: focus-scale.com
Email: hello@focus-scale.com